Understanding Long-Term Dynamics of Individual Metro Usage: A Hidden Semi-Markov State Framework with Survival Analysis
The study developed a state-based lifecycle modeling framework combining Hidden Semi-Markov Models with discrete-time survival analysis to track how individual transit usage changes over time. Using four years of smart card data from the Shanghai metro system (2021-2024), the model identified five distinct mobility states and mapped how passengers transition between them, as well as their likelihood of stopping or resuming metro use.
Why it matters — It reveals that passenger disengagement and return are governed by entirely different temporal rules: the risk of a user stopping transit use depends on their current mobility state rather than how long they have been in it, whereas their likelihood of returning decays sharply the longer they remain inactive. This allows transit operators to predict when users are at risk of churning and time their retention interventions more effectively.
Caveat: The empirical findings and identified mobility states are based on a single metro system in Shanghai and may reflect local transit dynamics rather than universal passenger behaviors.